Oracle cloud sucks

Update: Oracle have made this right, and I am in fact, now running production services on their cloud.  Thanks to Ross and the other Oracle engineers who reached out offering assistance.  The rest of the blog post is retained for historical purposes.

In my previous blog, I said that Oracle was the best option for cheap ARM hosting.

Yesterday, Oracle rewarded me for that praise by demonstrating they are, in fact, Oracle and terminating my account.  When I contacted their representative, I was told that I was running services on my instance not allowed by their policies (I was running a non-public IRC server that only connected to other IRC servers, and their policies did not discuss IRC at all) and that the termination decision was final.  Accordingly, I can no longer recommend using Oracle’s cloud services for anything — if you use their service, you are at risk of losing your hosting at any time, for any reason they choose to invent, regardless of whether you are a paying customer or not.

That leaves us with exactly zero options for cheap ARM hosting.  Hopefully Amazon will bring ARM options to Lightsail soon.

4 replies on “Oracle cloud sucks”

Hi Ariadne,

I’m Ross with Oracle – I wrote you on Twitter and on your email. We are in the process of reinstating this account, but need to chat with you about why it was deprecated due to our fraud algorithm’s going off on your tenancy. Look forward to chatting.

I’m shocked but not in the least bit surprised. There’s the all-too-common trait of Internet corporations treating the customer as cheap, and in recent years Oracle has required a certain segment of their employees to do things against company rules, apparently firing them whenever they felt like it. I’m not really surprised by any of this injustice; my religion provides a reason I’m satisfied with, but I still hate it and look forward to the time it’s over. I’m a big believer in justice and always distrustful of companies which throw you out without appeal, then try to back down because your opinion has some public clout.

As for the issue of hardware backdoors, I don’t think you’ll ever find a cheap and reliable hosting provider without them because their primary purpose is to reboot and otherwise maintain crashed nodes without having to physically go to them. I learned about this from a supercomputer sysadmin, but I’m sure it applies to large-scale hosting providers too. Any alternative would require extra hardware, implying increased cost in purchase provisioning and maintenance plus potential for extra reliability issues. Besides… it’s a vague memory now, but I think I heard just such a hardware backdoor was under development for ARM. I could email my supercomputer sysadmin friend & let you know if you want.

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